Prime Minister Mr Modi asked Telecom service providers to ensure a “high level” of consumer satisfaction on Wednesday. He was presiding 9th interaction through ‘Pragati’-well-known as an information and communication technology-based, a multi-modal platform for pro-active governance and timely implementation of various projects.
Mr Modi used the platform and asked the telecom providers to improve services while inspecting the resolution of grievances in the sector.
Mr Modi shared about the inconvenience he faced for completing calls while travelling from the Delhi airport to his official residence.
The official statement shared that Mr Modi was informed on progress made in grievance resolution, including technology interventions made recently.
The statement said “The Prime Minister said that resolution of issues related to the telecom sector should be based on latest technological solutions. He emphasized that service providers must provide a high level of consumer satisfaction,”
Mr Narendra Modi also had a look on the progress report of eight important infrastructure projects in the railway, road, urban development, power, and coal sectors.
The above projects had covered several states like Uttar Pradesh, Gujarat, Jammu and Kashmir, Maharashtra, Haryana, Karnataka, Jharkhand, West Bengal, and Odisha.
The Pradhan Mantri also checked the activities taken up under the Pradhan Mantri Khanij Kshetra Kalyan Yojana focussing on work done for District Mineral Foundations.
He urged the officials at the Centre as well as state levels to potentially utilise the funds provided by the government for enhancement in the quality of life, and “ease of living” of people in the districts.
He also mentioned that 28 ‘Pragati’ is an opportunity to bring the aspirational districts out of their chronic development deficit. The web-based interaction with top secretaries under the PRAGATI observed a cumulative review of projects with a total investment of over Rs 11.75 lakh crore till now.
Sources even informed that Mr Modi even asked about the penalties collected from telecom operators for call drops for which telecom secretary Aruna Sundarajan shared that the proposed fine of Re 1 for every three call drops did not take off. Besides this, TRAI had brought Quality of Service (QoS) norms which guarantees for higher penalties for deficiency in services such as poor networks.
The official even informed that the telecom providers are against it and the government certainly holds no data on penalties collected.